Microsoft 365 Services & Support
Most businesses use a fraction of what their Microsoft 365 subscription can actually do — and often pay for licenses that don’t match how their team really works. Concise manages your entire Microsoft 365 environment, from acquiring the right licenses to implementing the tools your team needs and training your staff to actually use them. Unlike other IT companies, we don’t just rely on standard Microsoft backups, we utilize the best-in-class services to back up your environment the right way in case of a disaster.
Since 2024 we have maintained our Microsoft Solutions Partner – Modern Work designation, we are recognized as a partner actively growing customers in the ecosystem.
What Our Microsoft 365 Services Include
- License Acquisition & Optimization: We help you choose and acquire the right Microsoft 365 licenses for your business, then regularly review your tenant to eliminate over-licensing and wasted spend.
- Implementation & Configuration: Setup and configuration across the Microsoft 365 ecosystem — Teams, SharePoint Online, OneDrive, Exchange/Outlook, Intune device management, and Microsoft Copilot — built around how your business actually operates.
- Security & Compliance Setup: Configuration of Microsoft Defender, Entra ID, and device management policies so your Microsoft 365 environment meets your security and compliance needs from day one.
- Automation & Reporting Tools: Implementation of Power Automate workflows and Power BI dashboards where they’d save your team time or surface better business insight.
- End-User Training: We can provide access to trusted hands-on training partners so your staff can confidently use Teams, SharePoint, and the rest of the Microsoft 365 suite — not just log in and use a fraction of it.
- Tenant Assessment: A full review of your current Microsoft 365 setup covering security posture, productivity gaps, and licensing, with a clear roadmap for what to fix first.
Why Microsoft 365 Services Matter
A poorly configured Microsoft 365 environment costs businesses in two ways: wasted licensing spend, and staff who never adopt the tools they’re already paying for. Under Total Technology Confidence™, your Microsoft 365 environment is managed as part of your flat-fee plan — implementation, security configuration, and training included, so you get full value out of the subscription you’re already paying for instead of a bare-bones setup nobody uses.
Frequently Asked Questions
Q: We already have Microsoft 365 — can Concise still help?
Yes. Most of our Microsoft 365 work is with businesses that already have a subscription but aren’t using it fully. We start with a tenant assessment to identify gaps, then build out and train on the tools that will make the biggest difference.
Q: Do you help us pick the right license tier?
Yes. Licensing tiers vary widely in what they include, and businesses frequently pay for tiers that don’t match their actual usage. We review your needs and recommend — and acquire — the right mix of licenses for your team.
Q: What does end-user training actually look like?
Training is hands-on and built around the tools your team will use day to day — typically Teams, SharePoint, and Outlook, with additional sessions for tools like Power Automate or Copilot where relevant. The goal is confident adoption, not a one-time demo.
Q: Can you set up Microsoft Copilot and AI tools for us?
Yes. We can configure and roll out Microsoft Copilot along with the security and governance policies that should be in place before AI tools are turned on for your team.
Q: Is Microsoft 365 support included in our managed IT plan?
Yes — Microsoft 365 services are part of Total Technology Confidence™, not billed as a separate project on top of your plan.
Ready to get more out of your Microsoft 365 subscription? Contact Concise to learn more about our Microsoft 365 services.