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Resolving Microsoft Exchange 2010 Connectivity Issues

Resolving Microsoft Exchange WinRM Connectivity Issue in Microsoft Exchange 2010

Recently, one of our clients reached out to us because they had an issue where they were unable to receive emails and when we attempted to open Exchange Management Console, we received the following error:

“Connecting to remote server failed with the following error message: The WinRM client received an HTTP server error status (500), but the remove service did not include any other information about the cause of the failure. For more information, see the about_Remote_Troubleshooting Help topic.”

Here’s how we were able to resolve the issues:

The first thing we did was check to see if the “WinRM IIS Extensions” feature was installed in Server Manager:

WinRM IIS Extension in Add Roles and Features Wizard

Resolving Microsoft Exchange WinRM Connectivity Issue

IIS Manager Restart Default Web Site

Resolving Microsoft Exchange WinRM Connectivity Issue

In this case it wasn’t, so we installed the feature.  If it is installed, simply uninstall and re-install it.

The step was to navigate to Internet Information Services Manager and restart “Default Website”.  Click on “Default Website” and in the Action Pane, select “Restart”.

Finally, we launched PowerShell (as Administrator, of course) and executed: winrm qc

winrm qc in elevated PowerShell

Resolving Microsoft Exchange WinRM Connectivity Issue

After completing these steps, we were able to open Exchange Management Console and the end users were able to successfully receive E-mails!
Don’t hesitate to contact us if your local Exchange server is on the fritz – don’t worry, we can fix it!  Alternatively, it’s worthy to consider that it may be time to migrate to a cloud-based e-mail host, such as Microsoft Office 365, or Google’s G Suite (formerly known as Google Apps for Business).  Should you need assistance with an e-mail migration, that’s one of our specialties!  We can assist migrating from cloud-provider to cloud-provider, or from local-to-cloud.

by:  Michael Schneider


P.S.  Additional information/external reference on Microsoft Technet