Wednesday, July 2, 2014
Recently we assisted a client with an issue that they experienced with their domain registrar’s third party privacy service. In case you aren’t aware, …
Domain privacy is a service offered by a number of domain name registrars. A user buys privacy from the company, who in turn replaces the user’s info in the WHOIS with the info of a forwarding service. (Courtesy of Wikipedia)
In this particular case, the person that originally signed up for “Domains by Proxy” (GoDaddy’s privacy service) was no longer at the company that rightfully owned the domain. Domains by Proxy does not have a listed telephone number, so we attempted to contact GoDaddy, as well as DBP via E-mail, but unfortunately they refused to grant the client access to their account to make account changes.
In this case, the resolution involved filing an complaint with the Internet Corporation for Assigned Names and Numbers (more commonly known as ICANN).
The moral of the story: we strongly discourage our clients from using GoDaddy’s privacy service, Domains by Proxy, due to their lack of customer service and slow response times.